Service
If you have chosen a KOCH machine, then it should also do what it is intended for: increasing your productivity sustainably.
In order to avoid downtimes and keep the machine operational at all times, we offer you a wide range of services – in addition to the one-year warranty on all original KOCH parts: from remote maintenance via tele-service to spare parts procurement, on-site product training, modernizations and repairs, and even used machine service.
Fast, flexible – and always according to the high quality standards of KOCH.
Service contracts
Expert service and more competence for your KOCH machine
With our base.line, pro.line and select.line service packages, you get the right support for your machine and are thus able to meet every challenge perfectly prepared. Choose the service package that best suits you: from basic service to all-round supply.
Your benefits – Our service
Compare our offers and choose the best service package for your machine.
Whether basic performance or all-round supply, with us you always get the highest possible quality at fair conditions.
- 3 contracts tailored to your individual requirements
- No hidden costs. You only pay for actually booked services
- Additional options can be booked on a flexible basis
The right service for every need
Basic services at an attractive package price
- 3 sessions of free support from the HelpDesk
- 3 sessions via Premium Remote per year, each lasting up to 5 hours
- Immediate commencement of the service without prior written confirmation of cost coverage
- Secure file transfer via Premium Remote
Can be booked flexibly as required
- Additional HelpDesk hours (billed in 30-minute increments)
- Additional Premium Remote sessions (max. 4 hours per session)
- Premium Remote hour (billed in 15-minute increments)
The pro.line package contains all of the services included in the base.line package,
PLUS added extras. In addition to support from our HelpDesk, the contract includes an on-site machine inspection followed by a status briefing.
- 5 sessions of free support from the HelpDesk
- 5 sessions via Premium Remote per year, each lasting up to 7 hours
- Immediate commencement of the service without prior written confirmation of cost coverage
- One annual machine inspection, as per a separate quotation
- Special discount on travel costs
- 5% discount on all recruitment services
- Free annual data backup via Premium Remote, carried out by our service team
- Cloud access to all relevant machine documents
- Discount on a spare parts pack when signing a contract with the purchase of a machine
Can be booked flexibly as required
- Additional HelpDesk hours (billed in 30-minute increments)
- Additional Premium Remote sessions (max. 4 hours per session)
- Premium Remote hour (billed in 15-minute increments)
With select.line, your machine will enjoy a comprehensive, full-service package.
In addition to what is included in the pro.line package, we also offer you customized services.
Our select.line contracts are flexible and can be tailored to suit your needs perfectly
- 5 sessions of free support from the HelpDesk
- 5 sessions via Premium Remote per year, each lasting up to 7 hours
- Immediate commencement of the service without prior written confirmation of cost coverage
- One annual machine inspection, as per a separate quotation
- Special discount on travel costs
- 5% discount on all recruitment services
- Free annual data backup via Premium Remote, carried out by our service team
- Cloud access to all relevant machine documents
- Discount on a spare parts pack when signing a contract with the purchase of a machine
In addition, further options can be booked
- A discount on spare parts, tiered according to annual turnover, provided that all machines are covered by a service contract
- Checking the machines’ basic settings during the annual service
- Manufacture of in-house parts subject to an express surcharge
- Extended warranty
- HelpDesk and Premium Remote Sessions can be tailored to your needs
Can’t find the service you’re looking for? Please feel free to get in touch; together we’ll put together the ideal package to meet your needs.
Premium Maintenance Check
Ensure the availability of your machines. Save downtime costs and invest in the quality and service life of your machine.
Timely and regular maintenance prevents damage and repairs – we have the experience to create individual offers exactly according to the appropriate cycles and/or operating hours.
Our experienced service technicians come to you and put your KOCH machines through their paces on the back of a comprehensive maintenance list.
After the review, you will receive a detailed maintenance offer, including all the necessary work and spare parts to make your machines fit for the future.
Retrofit
Upgrade your machine to the latest state of technology with our retrofit service
To be successful in today’s market, you constantly adapt your products to current trends. Newly developed goods require state-of-the-art manufacturing techniques. But can you implement them with your existing equipment? Take the cost-effective approach and upgrade your old machines so that they are always able to meet the latest requirements. In this context, KOCH retrofit is the perfect option to make efficient use of your investment
Your benefits at a glance:
- Flexible adaption to your product range through the use of the latest processing technologies
- Upgrade your control and drive systems
- Security for your equipment investments by ensuring that spare parts will continue to be available, even in the future
- Upgrade processing power units
- Software updates
- Save time and money thanks to improved technologies and enhanced energy efficiency
Contact
Our service team will be happy to assist you any time:
phone: +49 (0)5202 – 990 200
Mo – Fr 07:00 – 19:00 h
Sa 08:00 – 12:00 h
Or contact us by E-Mail: service@kochma.de